HPI: Key Performance Indicators

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Recall Gilbert's 2nd leisurely theorem, the potential for improving performance, PIP, provide a framework to measure performance deficiency. Use the actual state of performance, compare to the desire state of performance, the difference shows the "gap" in performance, then there is a "need" to fill this gap, i.e. to make performance improvement.  

Performance is an abstract construct. The field has developed the concept of key performance indicators (KPIs) to facilitate performance measure and analysis. Key performance indicators are defined as quantifiable measurements that can reflect an organization, an individual, or any focused subject is successful, in meeting goals and objectives for performance. Below are lists of KPI examples.   

Healthcare operational KPIs. 

KPI Calculation Formula Notes
Average hospital stay Average Hospital Stay = Total Stay Duration / Total Number of Stays Grouped by treatment types
Bed or room turn over Bed or Room Turnover = Number of Discharges (including deaths) / Number of Beds How quickly patients move in or out of the facility
Average Patient waiting time Patient Wait Time = Total Wait Time / Number of Patients Important for staffing, scheduling and patient satisfaction
Medical equipment utilization 
Important for expense control, optimal equipment usage

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